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ServiceNow CSA Exam Syllabus Topics:

Topic	Details
Topic 1	Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
Topic 2	Instance Configuration: Sub-topics of this topic include installing applications and plugins, personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
Topic 3	Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, and Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
Topic 4	Database Management: The topic of database management focuses on data schema, application or access control, importing data. Lastly, it focuses on CMDB and CSDM.
Topic 5	Platform Overview and Navigation: ServiceNow Platform overview and platform capabilities and services are discussed in this topic. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.

To prepare for the ServiceNow CSA Exam, candidates can take advantage of various training resources provided by ServiceNow. These resources include online courses, instructor-led training, and hands-on practice labs. Additionally, ServiceNow provides study materials and practice exams to help candidates assess their readiness for the actual exam. By passing the ServiceNow CSA Exam, IT professionals can demonstrate their expertise in ServiceNow administration and enhance their career prospects in the IT industry.

ServiceNow CSA Exam is a comprehensive certification program that is recognized globally. It is designed to validate the skills and knowledge required to be an effective system administrator for the ServiceNow platform. Passing the exam requires a thorough understanding of the ServiceNow platform and the ability to apply that knowledge to real-world scenarios. CSA exam is designed to be challenging, but it is also a valuable opportunity for professionals to demonstrate their expertise and advance their careers in the ITSM field.

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ServiceNow Certified System Administrator Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

A. Agent Assist
B. Virtual Agent
C. Now Messenger
D. Connect Agent

Answer: B

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analytics-intelligence-reporting/virtua

NEW QUESTION # 42
The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?

A. Click List Context Menu > Configure Columns
B. Right click List Gear icon > Configure > Columns
C. Click List Context Menu >Personalize List
D. Right click on any column header, Context menu > Configure > List Layout

Answer: D

NEW QUESTION # 43
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

A. The Task table is the only table that can be a destination for imported data in the Transform Map module
B. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module
C. Any ServiceNow table can be a destination for imported data in the Transform Map module
D. The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

Answer: D

NEW QUESTION # 44
On what part of the ServiceNow instance, would you find the option to Impersonate User?

A. Application Navigator
B. Content Frame
C. Module
D. User Menu

Answer: D

Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_

NEW QUESTION # 45
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

A. Click Personalize List
B. Click List Context Menu > Personalize List
C. Right click on any column header. Context Menu > Configure > List Layout
D. Click List Content Menu > Configure > List Layout

Answer: C

Explanation:
To rearrange the columns on a list, users can right click on any column header and select Configure > List Layout from the context menu2. This will open a dialog box where users can select the available fields and move them to the selected list using the arrow buttons2. Users can also drag and drop the fields to change the order of the columns2.
References
* How To Configure List and Form Layouts | by ServiceNow Scholar - Medium2

NEW QUESTION # 46
......

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